1. Who we are
OREA Properties Ltd, registered in England and Wales, company number 17367120. Correspondence: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. 07721 949000 · hello@oreaproperties.co.uk.
CUSTOMER INFORMATION
Terms and conditions
Consumer service terms effective 11 August 2026.
GET FREE PHOTO ADVICE2. Contract and quotation
Website prices are starting guides. A contract forms when you accept our written quotation and we confirm the booking. The quotation, specification and these terms form the agreement. Changes must be agreed in writing.
3. Our work
We provide agreed services with reasonable care and skill. Mould work may include assessment, treatment, making-good, coatings, painting or aftercare. We do not promise surface treatment will resolve hidden, structural or continuing moisture.
4. Your responsibilities
Give accurate defect history; provide safe access, utilities and a clear area; obtain needed permissions; keep people and pets away when instructed; and follow written drying, ventilation and care advice.
5. Hidden conditions
Preparation may reveal damaged plaster, leaks, rot, asbestos-suspect material or other defects. We may pause affected work, explain the issue and seek written approval for additional work. Specialist work is excluded unless quoted.
6. Price and payment
The quotation or invoice states the schedule. A reasonable booking or materials payment may be required. No unagreed charge will be added. We may pause for late payment after reasonable notice.
7. Dates and delay
Dates are agreed in good faith. Drying, hidden defects, unsafe conditions, access, material delay or events outside reasonable control may require a revised date, which we will communicate.
8. Cancellation
Many online, phone and off-premises consumer contracts have a 14-day cancellation period. If you expressly request an early start and cancel, a proportionate amount may be payable. After full performance with the required request and acknowledgement, the cancellation right may end. See our Cancellation Policy.
9. Guarantees and liability
Guarantees add to statutory rights and apply as published. Nothing excludes liability that cannot legally be excluded. We are responsible for reasonably foreseeable loss caused by breach, not pre-existing defects or loss we could not reasonably foresee, subject to law.
10. Care plans
Care plans begin only after written acceptance of the plan scope, visit frequency, price, property and payment schedule. Visits are preventive monitoring and limited aftercare, not a promise that mould will not return. Full-room treatment, repairs, decoration, replacement materials, emergency attendance and formal surveys are excluded unless expressly included. Cancellation and minimum-term information is provided before payment.
11. Photos, complaints and law
We may take job photos for assessment, quality and contract records; marketing use requires separate permission. Use our Complaints Procedure. England and Wales law applies, without restricting a consumer’s right to use the courts applicable to their home jurisdiction.
Ready for the next step?
Ask OREA for confirmed service information or send photos for a free first check.